ChoiceAir® Terms & Conditions
The Royal Caribbean ChoiceAir® Low Fare Guarantee is available to travelers who have booked travel on ChoiceAir only on or after May 31, 2013. The Royal Caribbean ChoiceAir Low Fare Guarantee applies to the base price of booked airfare only and does not apply to any other fee or charge including taxes, recovery charges, service fees or travel insurance. Promotional packages, deals or bundled prices that may include additional amenities are also not included. The lower advertised price must exactly match the purchased ChoiceAir itinerary, be for the same number of tickets, service class, airline(s), origination and destination gateways, legs, flight numbers and travel dates. The lower price must be found online on a web site open to the general public in the United States where it is quoted, booked and to be paid in U.S. dollars, (including ChoiceAir.com, other travel websites and/or airline supplier sites) and have a similar cancellation policy to Royal Caribbean ChoiceAir (click here for ChoiceAir’s cancellation policy). The Royal Caribbean ChoiceAir Low Fare Guarantee does not apply to lower prices provided by websites that withhold airline identity, itinerary or other booking details until the purchase is completed. Also excluded are rates available through membership program websites, corporate discounts or rates, groups, charters, rewards programs, incentive, meeting, convention, consolidator, AARP, AAA, military, government, frequent flyer, loyalty, prizes, sweepstake or awards, transferred points or any other “reward” programs or interline rates, prices obtained via auction or other bid process, redeeming a coupon or other promotion not offered and available to the general public. The Royal Caribbean ChoiceAir Low Fare Guarantee shall not apply if for any reason Royal Caribbean International or the airline refunds or cancels all or any portion of booked air. The Royal Caribbean ChoiceAir Low Fare Guarantee does not apply to any rates loaded in error by the airline, Royal Caribbean International, or website owner, or any printing, typographical, administrative or technological error in materials relative to any rates submitted to redeem the ChoiceAir Low Fare Guarantee. Royal Caribbean will not accept any ChoiceAir Low Fare Guarantee submission that it believes in its sole discretion is the result of an error or is made in bad faith.
To submit a claim, you must contact Royal Caribbean at 1-800-533-7803 within twenty-four (24) hours after booking through ChoiceAir. All claims are subject to Royal Caribbean International’s independent verification. Each customer shall be limited to one (1) ChoiceAir Low Fare Guarantee claim per cruise reservation. Any modifications, changes or cancellations made to an existing booking that has an associated ChoiceAir Low Fare Guarantee claim will result in a voiding of the claim. The lower rate must be available for booking at time of claim as determined by Royal Caribbean International. Copies of screenshots or other materials submitted to substantiate the lower rate may be reviewed by Royal Caribbean for information purposes only. Claims that cannot be independently verified by Royal Caribbean International shall not be accepted. Submitted claims must meet all requirements otherwise imposed on the lower price including residency, regional, membership, age- related or other requirements. If a claim is verified, Royal Caribbean International will apply an onboard credit to the cruise booking in an amount equal to 110% of the difference between the ChoiceAir booked fare and the verified lower fare. Verified claims are limited to one (1) onboard credit per booking. Onboard credit must be used on the associated sailing, is non-refundable, non-transferable and has no cash value. Any unused portion of the onboard credit as of 10 PM on the last night of the cruise will be forfeited. By submitting a ChoiceAir Low Fare Guarantee claim, you fully and unconditionally agree to be bound by these terms and conditions and the decisions of Royal Caribbean International. Royal Caribbean International reserves the right in its sole discretion to modify or discontinue the ChoiceAir Low Fare Guarantee or to restrict its availability to any person, at any time, for any reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Low Fare Guarantee. No change in the Low Fare Guarantee will affect any Onboard Credit that has already been issued to you. Royal Caribbean International’s failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision. Void where prohibited by law.